Delivery & Returns for Trade Customers

Delivery Options – Worldwide

  • Order value more than £500 – Free

– For UK orders: Delivered by Royal Mail 1st Class Signed For service, usually arrives in 2-3 working days.

– For outside UK orders: Delivered by Royal Mail International Tracked & Signed service, usually arrives in 7-15 working days.

  • Order value less than £500 – £5.00

– For UK orders: Delivered by Royal Mail 1st Class Signed For service, usually arrives in 2-3 working days.

– For outside UK orders: Delivered by Royal Mail International Tracked & Signed service, usually arrives in 7-15 working days.

How fast are orders being processed?

  • For in stock items

– We process in stock items within 1-2 business days, then ship them via Royal Mail.

  • For made-to-order items

– We state an estimated leading time on every made-to-order product page, however we will send you an accurate dispatch date through email when the production is finished.

Can I modify or cancel my order?

If you want to cancel or modify your order send an email to contact@oatsandrice.com with your order number and we’ll do our best to update or cancel your order if it hasn’t been dispatched yet.

What forms of payment do you accept?

We use Stripe to process the payments. Stripe accepts all major payment cards.

Return Policy

We don’t accept returns unless it’s a faulty item. If you have received a damaged, defective or incorrect item, contact contact@oatsandrice.com, attach a picture of what’s wrong and your order number. We’ll take care of you!

When can I expect a refund

Please allow 2-3 working days for your refund. We’ll send you an email once the returned item(s) have been received and your refund has been processed.

 

Import duty tax and VAT

– The wholesale price displayed on Oats & Rice website is excl.VAT. Therefore, for UK orders 20% VAT will be added to the invoice when you checkout. For orders outside UK, there will be no VAT added to the invoice.

– For orders outside UK we are not responsible for paying import duty tax and VAT. Please check your country’s trade tariff.